Customer Service
Steam’s customer service and support is almost non-existent and has been for it’s entire history.
Steam’s customer service and support is almost non-existent and has been for it’s entire history.
Steam is spyware and collects a lot of information about you.
Creators made only 25% on a purchase of their workshop item, Valve made 75% for doing nothing. The creators share was later cut to 12.5%. Valve also promised to share a percentage from Steam marketplace trading, but this was never delivered.
Loot boxes are gambling and they lead to the development of further gambling problems as children age. Valve was one of the first large companies to use loot boxes as a revenue model, now almost all their games utilize it.
Valve takes an enormous cut of Steam sales that most developers feel is undeserved.
Valve exploits the free labor of translators, dangling the opportunity of a job in front of volunteers and fires employees who speak out.
Security breaches in Steam and Valve games regularly receive a poor response. Exploits are only patched after they go public and users are only notified of breaches from external sources.
Games
2011 Breach
2015 Breach
It wasn’t until Australia and the EU took Valve to court that they were forced to provide refunds on Steam games. Valve fought vehemently against this.
Valve participates in geo-blocking and contractually requires that developers do not sell their games for less on other stores.
After profiting from workshop items created by the community, Valve sought to replicate this revenue source with mods. Thankfully the community was wiser this time than the last.
Left 4 Dead was released with Valve promising full ongoing support with countless new features and content to be added. Less than one year later Valve released Left 4 Dead 2 and the original Left 4 Dead was shelved.
While Epic Games copped the brunt of the internets anger, Valve had quietly been collaborating with China for years to release a CCP acceptable Steam client and selection of games.
The work environment at Valve is actively hostile to trans people.
The utopian work environment of valve is a myth.